Search found 9 matches

by ricardorocha
Sun Apr 19, 2020 8:43 pm
Forum: Discussions of General-FAH topics
Topic: Can't change team name
Replies: 8
Views: 1610

Re: Can't change team name

Thanks a lot. I'll check with Victor again to see why the email did not change.
by ricardorocha
Thu Apr 16, 2020 9:14 pm
Forum: Discussions of General-FAH topics
Topic: Can't change team name
Replies: 8
Views: 1610

Re: Can't change team name

Would there be a workaround for a one time change of the CERN team name (38188)? Renaming it to 'CERN & LHC Computing', so we can keep the ID and the credits. Sorry for asking for this, i get a bunch of people asking every day and i don't have much else i can do .

Thanks again.
by ricardorocha
Thu Apr 16, 2020 8:34 pm
Forum: Discussions of General-FAH topics
Topic: Can't change team name
Replies: 8
Views: 1610

Re: Can't change team name

Hi Joe_H. Would it be possible to get this done once for this team or is this issue that generic? There's a long list of people contributing to this team from all over the Large Hadron Collider (LHC) project (potentially 200 institutes around the world) who are asking for the rename. Right now we se...
by ricardorocha
Thu Apr 16, 2020 1:53 pm
Forum: Discussions of General-FAH topics
Topic: Can't change team name
Replies: 8
Views: 1610

Re: Can't change team name

Creating a new team to test this procedure and requesting a reset code it came nicely to my email rocha.porto@gmail.com. Could you check if there's something strange in the CERN team (38188) settings that is preventing these codes from coming through to this email? According to Victor the team's ema...
by ricardorocha
Thu Apr 16, 2020 1:14 pm
Forum: Discussions of General-FAH topics
Topic: Can't change team name
Replies: 8
Views: 1610

Re: Can't change team name

Hi.

Any help with this?

Ricardo
by ricardorocha
Tue Apr 14, 2020 2:31 pm
Forum: Discussions of General-FAH topics
Topic: Can't change team name
Replies: 8
Views: 1610

Can't change team name

Hi. I've been trying to update the CERN team name (38188) to "CERN & LHC Computing" for a while. The first step was to try to get the account ownership (it was owned by Victor Engmark who has left CERN). He has tried to change the team's email to both my work email and my gmail, but ev...
by ricardorocha
Sat Apr 04, 2020 12:01 am
Forum: Discussions of General-FAH topics
Topic: Cant get keypass email
Replies: 15
Views: 2701

Re: Cant get keypass email

Hi. I've tried this a few days ago for the CERN team - the previous account owner moved to a different country a few years go. Still having issues, he tried to set both my gmail and CERN email and in both cases i didn't receive any reset email (spam, junk, etc all checked). Is there an alternative ...
by ricardorocha
Fri Apr 03, 2020 11:24 pm
Forum: Discussions of General-FAH topics
Topic: Cant get keypass email
Replies: 15
Views: 2701

Re: Cant get keypass email

Hi. I've tried this a few days ago for the CERN team - the previous account owner moved to a different country a few years go. Still having issues, he tried to set both my gmail and CERN email and in both cases i didn't receive any reset email (spam, junk, etc all checked). Is there an alternative ...
by ricardorocha
Fri Apr 03, 2020 8:12 pm
Forum: Discussions of General-FAH topics
Topic: Cant get keypass email
Replies: 15
Views: 2701

Re: Cant get keypass email

Hi. I've tried this a few days ago for the CERN team - the previous account owner moved to a different country a few years go. Still having issues, he tried to set both my gmail and CERN email and in both cases i didn't receive any reset email (spam, junk, etc all checked). Is there an alternative f...