Page 1 of 1

Passkey email not received?

Posted: Mon Mar 16, 2020 1:53 pm
by krilbe
I've tried twice (with 4+ hours inbetween), but I don't seem to receive any passkey e-mail.

My first attempt specified a name that contained a space, which I now understand is not allowed.

The second attempt (4+ hours later) contained a valid name, same as I entered into the client.

I've checked junk folders.

Any ideas?

Re: Passkey email not received?

Posted: Mon Mar 16, 2020 6:38 pm
by HighMemoryDaemon
It's not just you. I just created an account here to post this comment.

So eager to start donating computing power!

Re: Passkey email not received?

Posted: Mon Mar 16, 2020 6:48 pm
by davidcoton
The passkey system (and other parts of F@H) are overloaded with the enormous response to several social media references. The team are working on adding additional resources, please be patient. Just consider what it's like for the researchers who are generating many times more work than a week ago.

Re: Passkey email not received?

Posted: Mon Mar 16, 2020 6:58 pm
by Cr0wn_Gh0ul
Same problem here. I'll just wait until they can catch up i suppose.

Re: Passkey email not received?

Posted: Tue Mar 17, 2020 2:01 am
by OleBasementHacker
ditto - waiting for passkey

Re: Passkey email not received?

Posted: Tue Mar 17, 2020 3:14 am
by smellyspice
I had the same problem, then - 8 hours later, I started getting emails, over and over again with my passkey. 18 emails so far in 2 days.

Please fix!!!