Won't Install on Windows 10

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ComplexRobot
Posts: 2
Joined: Tue Sep 29, 2015 6:00 am

Won't Install on Windows 10

Post by ComplexRobot »

When I run the latest 7.4.4 installer, a dialog box pops up saying 'XP and above required,' and won't install.
Image
I'm running Windows 10 Pro, so this shouldn't be a problem.

The NaCl client runs fine, and it installed and ran just fine on a nearby laptop (also running Windows 10).
Any idea what the problem could be?
rpmouton
Posts: 40
Joined: Mon Jun 23, 2008 1:09 pm
Hardware configuration: 1-MSI 990FXA-GD65V2 AM3+, AMD FX-8120 8-Core Black Edition-3.1 GHz, Mushkin Enhanced Blackline 8GB (2 x 4GB) 1600 MHz and ASUS GeForce GTX 550 Ti. Win 7 64x, 7.1x client with SMP and GPU slots ~14k ppd

2-ASUS M2NE-SLI AM2, AMD Phenom 4 @ 2.3 GHZ, 4 GB @ 800 MHz and ASUS GeForce GTX 550 Ti. Win Vista 64x, 7.1x client with SMP and GPU slots ~10k ppd

3-MSI 785GTM-E45 AM2+, AMD Phenom 4 Propus @ 3 GHZ, 4GB @ 800 MHZ, Win 7 64x, 7.1x client with SMP slots ~4k ppd

4-DELL 2950 Gen III, 2 Xeon E5405 Quad core @ 2GHz, 8 GB @ 669MHz, Ubuntu 12.04, 7.1 client with one SMP slot (bigadv) ~12k ppd
Location: Orlando, Florida

Re: Won't Install on Windows 10

Post by rpmouton »

Hi ComplexRobot,

I see no one has responded which is unusual around here. I think we need more information to help you..

Are you installing as a user with administrative privileges? Running the installer as administrator?

I personally have just evolved my clients to Win 10 but they are successfully and happily running on Win 10 home and professional as well as both 32 and 64 bit.

If this problem is still persisting let us know and I will uninstall and reinstall in 10 to see if we can get some insite to your issue.

regards and welcome,
Roger
7im
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Re: Won't Install on Windows 10

Post by 7im »

Hello ComplexRobot, welcome to the Folding Support Forum.

No one has reported having this problem before now. All the other reports from Windows 10 users said the client installs and runs fine.

What upgrade path was taken to get to Windows 10? Please also describe the hardware.
How to provide enough information to get helpful support
Tell me and I forget. Teach me and I remember. Involve me and I learn.
ComplexRobot
Posts: 2
Joined: Tue Sep 29, 2015 6:00 am

Re: Won't Install on Windows 10

Post by ComplexRobot »

Thanks for your replies guys.

I tried installing it again and it just worked.
I tried again and got the same error.
In fact, it seems like the installer randomly decides to run properly about 1/4 of the time.

So, the solution was to just keep running it until it worked.
rpmouton
Posts: 40
Joined: Mon Jun 23, 2008 1:09 pm
Hardware configuration: 1-MSI 990FXA-GD65V2 AM3+, AMD FX-8120 8-Core Black Edition-3.1 GHz, Mushkin Enhanced Blackline 8GB (2 x 4GB) 1600 MHz and ASUS GeForce GTX 550 Ti. Win 7 64x, 7.1x client with SMP and GPU slots ~14k ppd

2-ASUS M2NE-SLI AM2, AMD Phenom 4 @ 2.3 GHZ, 4 GB @ 800 MHz and ASUS GeForce GTX 550 Ti. Win Vista 64x, 7.1x client with SMP and GPU slots ~10k ppd

3-MSI 785GTM-E45 AM2+, AMD Phenom 4 Propus @ 3 GHZ, 4GB @ 800 MHZ, Win 7 64x, 7.1x client with SMP slots ~4k ppd

4-DELL 2950 Gen III, 2 Xeon E5405 Quad core @ 2GHz, 8 GB @ 669MHz, Ubuntu 12.04, 7.1 client with one SMP slot (bigadv) ~12k ppd
Location: Orlando, Florida

Re: Won't Install on Windows 10

Post by rpmouton »

Well, not my favorite kind of solution but a solution nonetheless.

Thanks for getting back to us.
Roger
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