Cant get keypass email

[ricardorocha]

Hi.

I've tried this a few days ago for the CERN team - the previous account owner moved to a different country a few years go.

Still having issues, he tried to set both my gmail and CERN email and in both cases i didn't receive any reset email (spam, junk, etc all checked). Is there an alternative for this?

Thanks.

Ricardo

Are you asking about a password, and contact change for a folding team registration? That is a different problem than getting a passkey to use with the folding client. Changes are being accepted, but for some reason they are not propagating. It is on plist of things that need to be checked into, but are lower priority than the work and assignment servers.

Yes, we would like to update the team (38188) name to match the larger number of users contributing to it, which includes partners that are not CERN based. For that i've contacted the previous team owner who tried to pass it on but i understand now why i'm not getting any reset email, thanks for the reply.

We're keen on helping with any infrastructure needs you have as well, let us know.

Should i keep retrying to get the reset email for the team in the meantime?