Cannot upload

[ukgraham]

Hi there I have been unable to upload completed work units for three days now. I have checked the servers and they appear OK but I cannot connect to them to upload even though I can still get work units and complete them.

Log details are:

Code: Select all

[17:02:52] - Ask before connecting: No
[17:02:52] - User name: ukgraham (Team 97103)
[17:02:52] - User ID: 390659A34C963CB2
[17:02:52] - Machine ID: 1
[17:02:52] 
[17:02:53] Loaded queue successfully.
[17:02:53] Initialization complete
[17:02:53] 
[17:02:53] + Processing work unit
[17:02:53] Core required: FahCore_78.exe
[17:02:53] Core found.
[17:02:53] Project: 2613 (Run 45, Clone 16, Gen 42)


[17:02:53] + Attempting to send results [April 8 17:02:53 UTC]
[17:02:53] Working on queue slot 03 [April 8 17:02:53 UTC]
[17:02:53] + Working ...
[17:02:55] 
[17:02:55] *------------------------------*
[17:02:55] Folding@Home Gromacs Core
[17:02:55] Version 1.90 (March 8, 2006)
[17:02:55] 
[17:02:55] Preparing to commence simulation
[17:02:55] - Looking at optimizations...
[17:02:55] - Files status OK
[17:02:56] - Expanded 238404 -> 1166709 (decompressed 489.3 percent)
[17:02:56] 
[17:02:56] Project: 4457 (Run 762, Clone 3, Gen 10)
[17:02:56] 
[17:02:56] Assembly optimizations on if available.
[17:02:56] Entering M.D.
[17:03:16] (Starting from checkpoint)
[17:03:16] Protein: p4457_Seq50_Amber03
[17:03:16] 
[17:03:16] Writing local files
[17:04:34] Completed 45000 out of 1500000 steps  (3%)
[17:04:34] Extra SSE boost OK.
[17:17:38] - Couldn't send HTTP request to server
[17:17:38] + Could not connect to Work Server (results)
[17:17:38]     (171.64.65.65:8080)
[17:17:38] + Retrying using alternative port
[17:17:38] - Couldn't send HTTP request to server
[17:17:38] + Could not connect to Work Server (results)
[17:17:38]     (171.64.65.65:80)
[17:17:38] - Error: Could not transmit unit 01 (completed April 7) to work server.


[17:17:38] + Attempting to send results [April 8 17:17:38 UTC]
[17:17:39] - Couldn't send HTTP request to server
[17:17:39] + Could not connect to Work Server (results)
[17:17:39]     (171.67.108.25:8080)
[17:17:39] + Retrying using alternative port
[17:17:39] - Couldn't send HTTP request to server
[17:17:39] + Could not connect to Work Server (results)
[17:17:39]     (171.67.108.25:80)
[17:17:39]   Could not transmit unit 01 to Collection server; keeping in queue.
[17:17:39] Project: 4604 (Run 1, Clone 18, Gen 71)


[17:17:39] + Attempting to send results [April 8 17:17:39 UTC]
[17:17:39] - Couldn't send HTTP request to server
[17:17:39] + Could not connect to Work Server (results)
[17:17:39]     (169.230.26.30:8080)
[17:17:39] + Retrying using alternative port
[17:17:39] - Couldn't send HTTP request to server
[17:17:39] + Could not connect to Work Server (results)
[17:17:39]     (169.230.26.30:80)
[17:17:39] - Error: Could not transmit unit 02 (completed April 8) to work server.


[17:17:39] + Attempting to send results [April 8 17:17:39 UTC]
[17:17:39] - Couldn't send HTTP request to server
[17:17:39] + Could not connect to Work Server (results)
[17:17:39]     (171.65.103.100:8080)
[17:17:39] + Retrying using alternative port
[17:17:39] - Couldn't send HTTP request to server
[17:17:39] + Could not connect to Work Server (results)
[17:17:39]     (171.65.103.100:80)
[17:17:39]   Could not transmit unit 02 to Collection server; keeping in queue.

Here's hoping someone could help

Graham.

[bruce]

FAH was unable to connect with four different servers. The chance that all four were down when you tried is really pretty unlikely. It's more likely a local issue.
Can you open the following in your browser?
http://171.64.65.65:8080
http://171.67.108.25:8080
http://169.230.26.30:8080
http://171.65.103.100:8080
http://171.64.65.65
http://171.67.108.25
http://169.230.26.30
http://171.65.103.100

Assuming your browser can reach some or all of those addresses and FAH still cannot, it's a problem with your firewall (or perhaps the anti-spyware feature of your anti-virus software). The FAH client needs permission to connect to the network. I can't tell you the specific method to grant an exception for FAH with whatever security software you have but you should be able to figure it out from the help files associated with that security software.

[ukgraham]

Many thanks for the fast response, the problem was as you thought at my end. I use AVG (Full version) and it was caused by the Webshield portion of it. I disabled active shield and restarted F@H and lo it connected almost immediately. So if anyone else has the same problem disabling webshield for the duration of the upload will cure their problem.

Graham.

[bruce]

So if anyone else has the same problem disabling webshield for the duration of the upload will cure their problem.

That is not a permanent solution. You need to figure out how to tell webshield that you want the FAH program to connect to the web by granting a permanent exception.

Also note that AVG has caused problems by false reporting that some of the working files that FAH uses contain a virus. (Search for the keywords "false positive"). Grant a permanent exception to the antivirus checking for the "work" directory.