Folding@home Disconnected, Even After Reinstallation

[Kerguelen Emperor]

Other people seem to have this problem as well:

When I go to the Folding@Home website, I get a message reading "Folding@home Disconnected" The Folding@home software on your computer has most likely stopped."

So...how do I restart it? I can't see any way to do so.

Mod Edit: Split from viewtopic.php?f=108&t=35569 - PantherX

[PantherX]

Welcome to the F@H Forum Kerguelen Emperor,

Can you please post the log file? Ensure you include the first 100 lines which will inform us of what the system configuration is and what the client settings are. If you require guidance, please view this topic: viewtopic.php?f=24&t=26036

Generally speaking (without the log file), either restarting the system (if you have configured F@H to start up on boot) or manually using the shortcut to open the application would work

[Kerguelen Emperor]

@PantherX: Frankly, this is beginning to look like more trouble than it's worth for me; I hope that doesn't prove to be the case.

Generally speaking (without the log file), either restarting the system (if you have configured F@H to start up on boot) or manually using the shortcut to open the application would work

Well, I always shut my computer down when I stop using it, so I should think that means "restarting the system" has been tried several times to no avail.

On the other hand, manually opening the application would be fine by me...but where is it??? All I see on my desktop is the link to the website, which is no help.

FWIW, this forum is itself more confusing than it needs to be; I can't tell whether I've started a thread or merely joined one.

[PantherX]

Hopefully, we can resolve your issue soon and you will be folding in no time Can you please describe your system as best as you can?

Please note that shutdown and restart behave differently on Windows 10 (https://www.howtogeek.com/349114/shutti ... g-it-does/) thus, the suggestion to restart to see if that changes anything.

In the notification tray (bottom right corner) on the taskbar, you might see a "molecule" icon which is for F@H. That should help you open up Advanced Control (AKA FAHControl).

BTW, to make it easy, I have split your posts from the previous thread and moved it to the New Donors section where you can ask any and all questions without worrying about the "right" place to ask questions

[Kerguelen Emperor]

Can you please describe your system as best as you can?

What do you want to know? One thing I can tell you is I use Windows 7. Fuck Windows 10, goodness gracious.

[Kerguelen Emperor]

In the notification tray (bottom right corner) on the taskbar, you might see a "molecule" icon which is for F@H. That should help you open up Advanced Control (AKA FAHControl).

Okay, found that. It seems like it's...struggling...to connect.

Sorry for the split post.

[PantherX]

Okay, so you're using Windows 7. I assume that it is fully patched (before it went into unsupported mode). What kind of CPU and GPU do you have?

Since you can see the icon in the notification tray, could you navigate to the folder in %AppData% (see link in the second post) and post the log.txt file here for you to see what's happening?

[Kerguelen Emperor]

What kind of CPU and GPU do you have?

Where would I find that information?

Since you can see the icon in the notification tray, could you navigate to the folder in %AppData% (see link in the second post) and post the log.txt file here for you to see what's happening?

I'm sorry, this is all a little overwhelming; where is "AppData"?

Thank you for being patient.

[ajm]

You have many ways to find these informations. The simplest should be to search for "system information":

There are others ways described there: https://pureinfotech.com/how-to-view-sy ... nd-prompt/

AppData is a hidden folder in your user folder, that is: C:\Users\YOU\AppData
You'll find instructions for Win 7 here: https://www.solveyourtech.com/how-to-fi ... windows-7/

Open Windows Explorer.
Click Organize in the blue bar at the top of the window, then click Folder and search options.
Click the View tab
Check the box to the left of Show hidden files, folders and drives, click Apply, then click OK.
Click the C Drive option in the left column of Windows Explorer.
Double-click the Users folder.
Double-click the user whose AppData folder you want to find.
Double-click the AppData folder.

[bruce]

You can open WIndows file explorer and type %APPDATA%. (with the % signs) When information is enclosed by percent signs it is recognized as an environment variable. In my system, that's the same as typing "C:\Users\bruce\AppData\Roaming" (without the " marks.) The environment variable also works in the "dos box"

[Kerguelen Emperor]

Okay...my system information:

OS: Windows NT6 v6 1.7601
DirectX Version: DirextX
CPU model/name: AMD FX(tm)-4350 with MMX(tm) Technology
CPU speed: 700MHz
# of CPUs: 1
Total Physical Memory: 2GB

Anything else you want to know?

What next?

[bruce]

Yes. Please post the first ~100 lines of FAH.log. (See below)

[Neil-B]

or actually bruce's sig block above .. only appears on first post of page

[Kerguelen Emperor]

Okay, I see it (viewtopic.php?f=24&t=26036), but please help me out a bit further here, I'm overwhelmed (visual processing problems or something); can you please point out just where on there I should look for what you're asking for?

[ajm]

It's described here: viewtopic.php?p=327412&f=24#p327412
There are three possible methods and a few things to know beforehand:

6 - How To Post A Log File (Windows)
There are few methods to locate the log file for the F@H Client that you can use to locate, copy and paste your log to this Forum. However, please note that:
We generally don't need the progress messages between 2% and 99% so they can be removed
A single post has a limit of 60,000 characters so if you encounter this limit, you can remove repetitive messages or split your log file across multiple posts
The default setting of verbosity (3) should be used, any higher will print additional data that is unnecessary which makes it very difficult to troubleshoot in the majority of cases

Method 1 (Windows 10, Windows 8, Windows 7)

• Ensure that FAHClient is running by looking for the F@H icon in the notification area of the task bar
  Right click the F@H icon
  Select Advanced Control (AKA FAHControl) from the menu options
  Once Advanced Control opens, select the Log tab
  Untick Follow
  Click the Refresh button
  Click the Copy button
  Go to the Full Editor in this Forum by clicking on; New Topic or Post Reply or Full Editor
  Click the Code button
  Within the code tags, paste the log
  Click the Submit button to post your post. If you reach the 60,000 character limit, remove progress messages between 2% and 99% and/or split your log across multiple posts

Method 2 (Windows 10, Windows 8, Windows 7)

• Type %AppData%\FAHClient in Windows Explorer and hit Enter
  A window will open which will contain F@H files and folders. Depending on your need, focus on:
  A) log file -> This is the most recent log file
  B) logs folder -> This contains the previous 16 log files
  Double click on the appropriate log file to open it
  Copy the contents of it
  Go to the Full Editor in this Forum by clicking on; New Topic or Post Reply or Full Editor
  Click the Code button
  Within the code tags, paste the log
  Click the Submit button to post your post. If you reach the 60,000 character limit, remove progress messages between 2% and 99% and/or split your log across multiple posts

Method 3 (Windows 8, Windows 7)

• Click the Start Button
  Click on All Programs
  Click on FAHClient folder
  Click on Data Directory folder
  A window will open which will contain F@H files and folders. Depending on your need, focus on:
  A) log file -> This is the most recent log file
  B) logs folder -> This contains the previous 16 log files
  Double click on the appropriate log file to open it
  Copy the contents of it
  Go to the Full Editor in this Forum by clicking on; New Topic or Post Reply or Full Editor
  Click the Code button
  Within the code tags, paste the log
  Click the Submit button to post your post. If you reach the 60,000 character limit, remove progress messages between 2% and 99% and/or split your log across multiple posts

A sample log file covering the needed sections; System Info and Configuration along with normal folding process is shown below:

Code: Select all

*********************** Log Started 2020-05-06T05:39:25Z ***********************
05:39:25:Trying to access database...
05:39:25:Successfully acquired database lock
05:39:25:Downloading GPUs.txt from assign1.foldingathome.org:80
05:39:25:Connecting to assign1.foldingathome.org:80
05:39:25:Read GPUs.txt
05:39:25:Enabled folding slot 01: PAUSED gpu:0:GP102 [GeForce GTX 1080 Ti] 11380 (by user)
05:39:25:****************************** FAHClient ******************************
05:39:25:        Version: 7.6.13
05:39:25:         Author: Joseph Coffland <[email protected]>
05:39:25:      Copyright: 2020 foldingathome.org
05:39:25:       Homepage: https://foldingathome.org/
05:39:25:           Date: Apr 27 2020
05:39:25:           Time: 21:21:01
05:39:25:       Revision: 5a652817f46116b6e135503af97f18e094414e3b
05:39:25:         Branch: master
05:39:25:       Compiler: Visual C++ 2008
05:39:25:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
05:39:25:       Platform: win32 10
05:39:25:           Bits: 32
05:39:25:           Mode: Release
05:39:25:         Config: C:\Users\PantherX-H\AppData\Roaming\FAHClient\config.xml
05:39:25:******************************** CBang ********************************
05:39:25:           Date: Apr 24 2020
05:39:25:           Time: 17:07:55
05:39:25:       Revision: ea081a3b3b0f4a37c4d0440b4f1bc184197c7797
05:39:25:         Branch: master
05:39:25:       Compiler: Visual C++ 2008
05:39:25:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
05:39:25:       Platform: win32 10
05:39:25:           Bits: 32
05:39:25:           Mode: Release
05:39:25:******************************* System ********************************
05:39:25:            CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
05:39:25:         CPU ID: GenuineIntel Family 6 Model 94 Stepping 3
05:39:25:           CPUs: 8
05:39:25:         Memory: 31.94GiB
05:39:25:    Free Memory: 22.16GiB
05:39:25:        Threads: WINDOWS_THREADS
05:39:25:     OS Version: 6.2
05:39:25:    Has Battery: false
05:39:25:     On Battery: false
05:39:25:     UTC Offset: 12
05:39:25:            PID: 16912
05:39:25:            CWD: C:\Users\PantherX-H\AppData\Roaming\FAHClient
05:39:25:  Win32 Service: false
05:39:25:             OS: Windows 10 Enterprise
05:39:25:        OS Arch: AMD64
05:39:25:           GPUs: 1
05:39:25:          GPU 0: Bus:1 Slot:0 Func:0 NVIDIA:8 GP102 [GeForce GTX 1080 Ti] 11380
05:39:25:  CUDA Device 0: Platform:0 Device:0 Bus:1 Slot:0 Compute:6.1 Driver:10.2
05:39:25:OpenCL Device 0: Platform:0 Device:0 Bus:1 Slot:0 Compute:1.2 Driver:442.19
05:39:25:******************************* libFAH ********************************
05:39:25:           Date: Apr 15 2020
05:39:25:           Time: 14:53:14
05:39:25:       Revision: 216968bc7025029c841ed6e36e81a03a316890d3
05:39:25:         Branch: master
05:39:25:       Compiler: Visual C++ 2008
05:39:25:        Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
05:39:25:       Platform: win32 10
05:39:25:           Bits: 32
05:39:25:           Mode: Release
05:39:25:***********************************************************************
05:39:25:<config>
05:39:25:  <!-- Folding Core -->
05:39:25:  <checkpoint v='30'/>
05:39:25:  <core-priority v='low'/>
05:39:25:
05:39:25:  <!-- Folding Slot Configuration -->
05:39:25:  <client-type v='advanced'/>
05:39:25:
05:39:25:  <!-- Network -->
05:39:25:  <proxy v=':8080'/>
05:39:25:
05:39:25:  <!-- Slot Control -->
05:39:25:  <pause-on-start v='true'/>
05:39:25:  <power v='full'/>
05:39:25:
05:39:25:  <!-- User Information -->
05:39:25:  <passkey v='*****'/>
05:39:25:  <team v='69411'/>
05:39:25:  <user v='PantherX'/>
05:39:25:
05:39:25:  <!-- Work Unit Control -->
05:39:25:  <next-unit-percentage v='100'/>
05:39:25:
05:39:25:  <!-- Folding Slots -->
05:39:25:  <slot id='1' type='GPU'/>
05:39:25:</config>
05:39:26:Set client configured
05:40:56:FS01:Unpaused
05:40:56:WU00:FS01:Connecting to assign1.foldingathome.org:80
05:40:57:WU00:FS01:Connecting to assign1.foldingathome.org:80
05:40:57:WU00:FS01:Assigned to work server 206.223.170.146
05:40:58:WU00:FS01:Requesting new work unit for slot 01: READY gpu:0:GP102 [GeForce GTX 1080 Ti] 11380 from 206.223.170.146
05:40:58:WU00:FS01:Connecting to 206.223.170.146:8080
05:41:04:WU00:FS01:Downloading 196.17MiB
05:41:10:WU00:FS01:Download 2.45%
TRIMMED
05:45:28:WU00:FS01:Download 98.42%
05:45:33:WU00:FS01:Download complete
05:45:33:WU00:FS01:Received Unit: id:00 state:DOWNLOAD error:NO_ERROR project:14251 run:492 clone:1 gen:2 core:0x22 unit:0x00000002cedfaa925eab032255ac3329
05:45:34:WU00:FS01:Downloading core from http://cores.foldingathome.org/v7/win/64bit/Core_22.fah
05:45:34:WU00:FS01:Connecting to cores.foldingathome.org:80
05:45:34:WU00:FS01:FahCore 22: Downloading 4.04MiB
05:45:36:WU00:FS01:FahCore 22: Download complete
05:45:36:WU00:FS01:Valid core signature
05:45:36:WU00:FS01:Unpacked 13.50MiB to cores/cores.foldingathome.org/v7/win/64bit/Core_22.fah/FahCore_22.exe
05:45:36:WU00:FS01:Starting
05:45:36:WU00:FS01:Running FahCore: "C:\Program Files (x86)\FAHClient/FAHCoreWrapper.exe" C:\Users\PantherX-H\AppData\Roaming\FAHClient\cores/cores.foldingathome.org/v7/win/64bit/Core_22.fah/FahCore_22.exe -dir 00 -suffix 01 -version 706 -lifeline 16912 -checkpoint 30 -gpu-vendor nvidia -opencl-platform 0 -opencl-device 0 -cuda-device 0 -gpu 0
05:45:36:WU00:FS01:Started FahCore on PID 16588
05:45:36:WU00:FS01:Core PID:12752
05:45:36:WU00:FS01:FahCore 0x22 started
05:45:36:WU00:FS01:0x22:*********************** Log Started 2020-05-06T05:45:36Z ***********************
05:45:36:WU00:FS01:0x22:*************************** Core22 Folding@home Core ***************************
05:45:36:WU00:FS01:0x22:       Type: 0x22
05:45:36:WU00:FS01:0x22:       Core: Core22
05:45:36:WU00:FS01:0x22:    Website: https://foldingathome.org/
05:45:36:WU00:FS01:0x22:  Copyright: (c) 2009-2018 foldingathome.org
05:45:36:WU00:FS01:0x22:     Author: John Chodera <[email protected]> and Rafal Wiewiora
05:45:36:WU00:FS01:0x22:             <[email protected]>
05:45:36:WU00:FS01:0x22:       Args: -dir 00 -suffix 01 -version 706 -lifeline 16588 -checkpoint 30
05:45:36:WU00:FS01:0x22:             -gpu-vendor nvidia -opencl-platform 0 -opencl-device 0 -cuda-device
05:45:36:WU00:FS01:0x22:             0 -gpu 0
05:45:36:WU00:FS01:0x22:     Config: <none>
05:45:36:WU00:FS01:0x22:************************************ Build *************************************
05:45:37:WU00:FS01:0x22:    Version: 0.0.5
05:45:37:WU00:FS01:0x22:       Date: Apr 22 2020
05:45:37:WU00:FS01:0x22:       Time: 04:42:59
05:45:37:WU00:FS01:0x22: Repository: Git
05:45:37:WU00:FS01:0x22:   Revision: 2d69202c898bd9bb3e093f51cd32bf411c2a0388
05:45:37:WU00:FS01:0x22:     Branch: HEAD
05:45:37:WU00:FS01:0x22:   Compiler: Visual C++ 2008
05:45:37:WU00:FS01:0x22:    Options: /TP /nologo /EHa /wd4297 /wd4103 /Ox /MT
05:45:37:WU00:FS01:0x22:   Platform: win32 10
05:45:37:WU00:FS01:0x22:       Bits: 64
05:45:37:WU00:FS01:0x22:       Mode: Release
05:45:37:WU00:FS01:0x22:************************************ System ************************************
05:45:37:WU00:FS01:0x22:        CPU: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
05:45:37:WU00:FS01:0x22:     CPU ID: GenuineIntel Family 6 Model 94 Stepping 3
05:45:37:WU00:FS01:0x22:       CPUs: 8
05:45:37:WU00:FS01:0x22:     Memory: 31.94GiB
05:45:37:WU00:FS01:0x22:Free Memory: 22.16GiB
05:45:37:WU00:FS01:0x22:    Threads: WINDOWS_THREADS
05:45:37:WU00:FS01:0x22: OS Version: 6.2
05:45:37:WU00:FS01:0x22:Has Battery: false
05:45:37:WU00:FS01:0x22: On Battery: false
05:45:37:WU00:FS01:0x22: UTC Offset: 12
05:45:37:WU00:FS01:0x22:        PID: 12752
05:45:37:WU00:FS01:0x22:        CWD: C:\Users\PantherX-H\AppData\Roaming\FAHClient\work
05:45:37:WU00:FS01:0x22:         OS: Windows 10 Pro
05:45:37:WU00:FS01:0x22:    OS Arch: AMD64
05:45:37:WU00:FS01:0x22:********************************************************************************
05:45:37:WU00:FS01:0x22:Project: 14251 (Run 492, Clone 1, Gen 2)
05:45:37:WU00:FS01:0x22:Unit: 0x00000002cedfaa925eab032255ac3329
05:45:37:WU00:FS01:0x22:Reading tar file core.xml
05:45:37:WU00:FS01:0x22:Reading tar file integrator.xml
05:45:37:WU00:FS01:0x22:Reading tar file state.xml
05:45:38:WU00:FS01:0x22:Reading tar file system.xml
05:45:39:WU00:FS01:0x22:Digital signatures verified
05:45:39:WU00:FS01:0x22:Folding@home GPU Core22 Folding@home Core
05:45:39:WU00:FS01:0x22:Version 0.0.5
05:46:06:WU00:FS01:0x22:Completed 0 out of 500000 steps (0%)
05:46:07:WU00:FS01:0x22:Temperature control disabled. Requirements: single Nvidia GPU, tmax must be < 110 and twait >= 900
05:47:37:WU00:FS01:0x22:Completed 5000 out of 500000 steps (1%)
05:49:07:WU00:FS01:0x22:Completed 10000 out of 500000 steps (2%)
TRIMMED
08:16:54:WU00:FS01:0x22:Completed 495000 out of 500000 steps (99%)
08:18:23:WU00:FS01:0x22:Completed 500000 out of 500000 steps (100%)
08:18:33:WU00:FS01:0x22:Saving result file ..\logfile_01.txt
08:18:33:WU00:FS01:0x22:Saving result file checkpointState.xml
08:18:34:WU00:FS01:0x22:Saving result file checkpt.crc
08:18:34:WU00:FS01:0x22:Saving result file positions.xtc
08:18:34:WU00:FS01:0x22:Saving result file science.log
08:18:34:WU00:FS01:0x22:Folding@home Core Shutdown: FINISHED_UNIT
08:18:35:WU00:FS01:FahCore returned: FINISHED_UNIT (100 = 0x64)
08:18:35:WU00:FS01:Sending unit results: id:00 state:SEND error:NO_ERROR project:14251 run:492 clone:1 gen:2 core:0x22 unit:0x00000002cedfaa925eab032255ac3329
08:18:35:WU00:FS01:Uploading 119.37MiB to 206.223.170.146
08:18:35:WU00:FS01:Connecting to 206.223.170.146:8080
TRIMMED
08:25:17:WU00:FS01:Upload 98.85%
08:25:22:WU00:FS01:Upload complete
08:25:22:WU00:FS01:Server responded WORK_ACK (400)
08:25:22:WU00:FS01:Final credit estimate, 143491.00 points
08:25:22:WU00:FS01:Cleaning up