Stats not updating? [Announced Maintenance]
Moderators: Site Moderators, FAHC Science Team
Stats not updating? [Announced Maintenance]
Mod note: split from original topic as this was an announced down time
And down again, at local NZ time 1pm Weds 14 Sept - or 6pm Tuesday 13 Sept California time?
And down again, at local NZ time 1pm Weds 14 Sept - or 6pm Tuesday 13 Sept California time?
Re: Stats not updating?
viewtopic.php?p=288624#p288624
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Re: Stats not updating?
Also posted on the blog - https://folding.stanford.edu/home/heads ... intenance/. One of the posters here also posted a link to the blog post on the official reddit page - https://www.reddit.com/r/foldingathome/.
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Re: Stats not updating?
Stats server seems to be going down a lot, no way to fix this problem? Perhaps a new server?
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Re: Stats not updating?
But this time it was announced, which is good !
Please contribute your logs to http://ppd.fahmm.net
Re: Stats not updating?
I am receiving, folding and sending WU's. But I am not seeing any points registering.
Is there a problem with the servers?
Is there a problem with the servers?
Re: Stats not updating?
Oops, I should have read blogs above.
Sorry.
Sorry.
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Re: Stats not updating?
Well Thursday has come and gone...No stats...ChristianVirtual wrote:But this time it was announced, which is good !
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Re: Stats not updating?
One of the things I have learned is that routine maintenance sometimes isn't so routine. Sometimes one has to define "Thursday" as extending until 8am Friday Pacific Daylight Saving Time. (I have had to do things like that on rare occasion when I applied software maintenance at the local community college.)caintry_boy wrote:Well Thursday has come and gone...No stats...ChristianVirtual wrote:But this time it was announced, which is good !
At least we have the stated intent that we will get the points that we should have been accumulating during server maintenance and that the WUs that our systems complete will help further science.
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Re: Stats not updating?
Yes an important IT guideline is "Never start a downtime on a Friday, you will still be there on Monday". I do hope they get it up today so they don't have to work all weekend.
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Re: Stats not updating?
Unfortunately the FAH team is not the IT team, so getting a new ETA is several levels removed from the guys who are doing the work. At lease cxh is in contact with SOMEBODY in IT and he announced he doesn't have good information.
I wish that was different, but it's a fact of life.
> Your call is important to us. Do not hang up. Your call will be answered in the order received.
> All of our representatives are helping other customers but will give you the attention you need as soon as possible.....
I wish that was different, but it's a fact of life.
> Your call is important to us. Do not hang up. Your call will be answered in the order received.
> All of our representatives are helping other customers but will give you the attention you need as soon as possible.....
Re: Stats not updating?
As cxh is browsing the page as I wrote, could cxh provide a first-hand update please?
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Re: Stats not updating?
Like this one: viewtopic.php?p=288726#p288726 ?HaloJones wrote:As cxh is browsing the page as I wrote, could cxh provide a first-hand update please?
How to provide enough information to get helpful support
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Re: Stats not updating?
Stats back up, but only show 4 work units for all the time they have been down. I have 5 computers going, although some only do small units. Only about 3500 points additional .
Folding on 4 pc's
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Re: Stats not updating?
My points have gone up from 6218489 to 6227796 since last post. Things are looking better.
There were 6,215,007 points showing during the maintenance.
There were 6,215,007 points showing during the maintenance.
Folding on 4 pc's