Stats summary files
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Stats summary files
The stats server appears to have stopped generating them- latest (user) one is timestamped Sat Jul 4 03:20:02 PDT 2015.
Credit for returned WUs still appears to be getting incorporated though.
Credit for returned WUs still appears to be getting incorporated though.
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Re: Stats summary files
Thank you for the feedback. Stats will resume soon.
How to provide enough information to get helpful support
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Re: Stats summary files
The stats flat files are still not being updated. Is there any word from Stanford?
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Re: Stats summary files
its a weekend so I wouldn't expect it to be solved until Monday. Given that VJ has said the server is old and about to be replaced it may take a little longer
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Re: Stats summary files
^ agreed. anytime stats server breaks after ~6PM pacific friday don't expect it to be up until noon update the following monday.
This user has stopped using F@H because it supports fake crap!
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Re: Stats summary files
On a holiday weekend, sure, but not always.DemonfangArun wrote:^ agreed. anytime stats server breaks after ~6PM pacific friday don't expect it to be up until noon update the following monday.
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Re: Stats summary files
7im wrote:On a holiday weekend, sure, but not always.DemonfangArun wrote:^ agreed. anytime stats server breaks after ~6PM pacific friday don't expect it to be up until noon update the following monday.
Just curious. Is it not holiday after every friday in the USA?
Re: Stats summary files
Independence day was Saturday. That means there is an automatic federal holiday on Friday, encouraging many people to plan special events like out-of-town trips or backyard parties at some point of Friday-Saturday-Sunday. (Stanford celebrated Independence Day with a holiday on Friday.)
There's no direct connection between this and what students or faculty does, but from a practical perspective, there were certainly were less support staff than normal on duty Friday evening. Also, there would probably be fewer folks around all weekend and since many problems like this are actually supported by unofficial support staff, getting it fixed would take longer than usual.
There's no direct connection between this and what students or faculty does, but from a practical perspective, there were certainly were less support staff than normal on duty Friday evening. Also, there would probably be fewer folks around all weekend and since many problems like this are actually supported by unofficial support staff, getting it fixed would take longer than usual.
Posting FAH's log:
How to provide enough info to get helpful support.
How to provide enough info to get helpful support.
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Re: Stats summary files
Unfortunately, not so much. http://www.cepr.net/documents/publicati ... 013-05.pdfSimplex0 wrote:7im wrote:On a holiday weekend, sure, but not always.DemonfangArun wrote:^ agreed. anytime stats server breaks after ~6PM pacific friday don't expect it to be up until noon update the following monday.
Just curious. Is it not holiday after every friday in the USA?
The United States is the only advanced economy in the world that does not guarantee its workers paid vacation. European countries establish legal rights to at least 20 days of paid vacation per year, with legal requirements of 25 and even 30 or more days in some countries. Australia and New Zealand both require employers to grant at least 20 vacation days per year; Canada and Japan mandate at least 10 paid days off. The gap between paid time off in the United States and the rest of the world is even larger if we include legally mandated paid holidays, where the United States offers none, but most of the rest of the world's rich countries offer at least six paid holidays per year.
How to provide enough information to get helpful support
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Re: Stats summary files
Well, after 12pm Monday CST here in the good ol' USA and still no stats...anyone at Stanford know how to fix the problem??
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Re: Stats summary files
They will fix it. In the meantime, anyone who wants to check their personal stats should have no trouble on the official stats site searching by donor. I just checked that using the name of one of my teams biggest donors and found his info to be up to date.
After a long weekend, I'm sure they have plenty to do and will need to address problems in priority order.
After a long weekend, I'm sure they have plenty to do and will need to address problems in priority order.
Re: Stats summary files
Thanks for reporting this! We're currently looking into the issue, but as mentioned previously my bet is that the server that runs FAH-Web will need to be updated. Also– just to clarify– WUs are still being credited normally.
Re: Stats summary files
Looks like it is working again, a big update just appeared on EOC.
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Re: Stats summary files
can confirm, stats are back in order.kiore wrote:Looks like it is working again, a big update just appeared on EOC.
This user has stopped using F@H because it supports fake crap!
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Re: Stats summary files
It seems to be happening again- WUs are being credited correctly but summary files are zero bytes.