Need Help With Lost Team Password
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Need Help With Lost Team Password
When I go to this page (http://fah-web.stanford.edu/cgi-bin/changeteamreset.pl) and try to retrieve my team password it says:
can't execute passwd check We find more than one entry with team name 'General Ravelle's Crew' in the database to update. This is not good!
Ok....so what can we do to make it good and get my team password sent to me?
Team 50473 (General Ravelle's Crew)
Marty
can't execute passwd check We find more than one entry with team name 'General Ravelle's Crew' in the database to update. This is not good!
Ok....so what can we do to make it good and get my team password sent to me?
Team 50473 (General Ravelle's Crew)
Marty
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Re: Need Help With Lost Team Password
There are a few threads on this and similar password threads already, try reading the thread linked below and see how you get on.
http://foldingforum.org/viewtopic.php?f=16&t=12754
http://foldingforum.org/viewtopic.php?f=16&t=12754
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Re: Need Help With Lost Team Password
Searched the thread you linked and sent a PM to dlucent, however I noticed that he has not logged into the forums since May 5. It does not appear that there will be a timely solution going down that avenue.
This doesn't seem to be a "typical lost password" problem since Stanford's DB seems to have a problem with my team name.
I do need help with this problem.
This doesn't seem to be a "typical lost password" problem since Stanford's DB seems to have a problem with my team name.
I do need help with this problem.
Re: Need Help With Lost Team Password
I've been checking on this problem but have nothing to report yet. I agree that dlucent probably won't be helping with this problem.
Posting FAH's log:
How to provide enough info to get helpful support.
How to provide enough info to get helpful support.
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- Pande Group Member
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Re: Need Help With Lost Team Password
Could you try this again. I think we've got this working now.
Prof. Vijay Pande, PhD
Departments of Chemistry, Structural Biology, and Computer Science
Chair, Biophysics
Director, Folding@home Distributed Computing Project
Stanford University
Departments of Chemistry, Structural Biology, and Computer Science
Chair, Biophysics
Director, Folding@home Distributed Computing Project
Stanford University
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Re: Need Help With Lost Team Password
Thanks for responding, Professor Pande and Bruce
It seems that I no longer get the error message......
However I still can not administer my team info
If an e-mail with the info could be sent to the original registered address that would help greatly.
I am not sure which address I used to register, but I'm sure it was one of three I still have access to.
Thanks in advance for the help
It seems that I no longer get the error message......
However I still can not administer my team info
If an e-mail with the info could be sent to the original registered address that would help greatly.
I am not sure which address I used to register, but I'm sure it was one of three I still have access to.
Thanks in advance for the help
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Re: Need Help With Lost Team Password
I thought the lost password screen is supposed to send the email you're looking for. Now that it's fixed, have you checked to be sure if it is working? What actually happens now?
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Re: Need Help With Lost Team Password
The web form seems to work correctly now....but my answers do not.
I am afraid whatever problems were there yesterday, this is now a problem of operator error.
It seems I don't know the Founder Name that I used when I started the team
I have tried the two possibles from my team roster and neither one seems to work.
I started this team years ago, and only now have wanted to administer things.
As a side note.....I wanted to thank dlucent for responding to my post via PM.
Awaiting any further possible assistance
Marty
I am afraid whatever problems were there yesterday, this is now a problem of operator error.
It seems I don't know the Founder Name that I used when I started the team
I have tried the two possibles from my team roster and neither one seems to work.
I started this team years ago, and only now have wanted to administer things.
As a side note.....I wanted to thank dlucent for responding to my post via PM.
Awaiting any further possible assistance
Marty
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Re: Need Help With Lost Team Password
I have some basic questions on how this page (http://fah-web.stanford.edu/cgi-bin/changeteam.pl) works....
Are the answers Case-Sensitive? None of my answers seem to work.
And will any ONE wrong answer cause ALL these messages to come up together?
And I can't believe that I have not entered the correct e-mail address since I have only used 3 for like the last ten years and have tried them all on the web page.
The one answer I am not sure of at all is the founder name since I have tried the two possible founder names from our list of active users (Ripper and TheRipper)
Awaiting any reply.....
Are the answers Case-Sensitive? None of my answers seem to work.
And will any ONE wrong answer cause ALL these messages to come up together?
I AM using the correct password (It was reset and PM'ed to me.)Sorry - the founder username does not match our records
Sorry - the password does not match our records
If you need a new password scroll down and press the 'Lost Password' button
Otherwise Try Again
Sorry - the email address does not match our records
And I can't believe that I have not entered the correct e-mail address since I have only used 3 for like the last ten years and have tried them all on the web page.
The one answer I am not sure of at all is the founder name since I have tried the two possible founder names from our list of active users (Ripper and TheRipper)
Awaiting any reply.....
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Re: Need Help With Lost Team Password
Passwords are always case sensitive. I'm not sure about the founder's name. Email addresses should not be case sensitive, but since the server runs Linux, the programmer might have missed that part of his code so it might be.
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Re: Need Help With Lost Team Password
@ codysluder,
Agreed wholeheartedly, passwords should always be case sensitive
Unfortunately, on that page, the required answers for Team Founder, and Founder Email are case sensitive as well, as I have found out. If that isn't changed, I would recommend new users to use all lower case for those fields, to avoid problems in their futures (When they can't remember how they tried to "pretty up" their answers with case-changes, like a certain user did this week
Another thing I noticed is that when changing the team password, the user is asked to enter the old one twice and the new one ONLY ONCE, and that behind asterisks! A mistype there would be unnoticed and ACCEPTED. The user wouldn't realize until it was too late. It should be changed to "Enter the old password once, and the NEW one TWICE"
On a positive note, each error message is triggered individually. So one wrong answer will not have all three error messages come up (and you can figure out where the problem is)
Thanks for your input codysluder, I do appreciate the team spirit here....
I would consider this thread RESOLVED!
Marty (Team 50473)
Agreed wholeheartedly, passwords should always be case sensitive
Unfortunately, on that page, the required answers for Team Founder, and Founder Email are case sensitive as well, as I have found out. If that isn't changed, I would recommend new users to use all lower case for those fields, to avoid problems in their futures (When they can't remember how they tried to "pretty up" their answers with case-changes, like a certain user did this week
Another thing I noticed is that when changing the team password, the user is asked to enter the old one twice and the new one ONLY ONCE, and that behind asterisks! A mistype there would be unnoticed and ACCEPTED. The user wouldn't realize until it was too late. It should be changed to "Enter the old password once, and the NEW one TWICE"
On a positive note, each error message is triggered individually. So one wrong answer will not have all three error messages come up (and you can figure out where the problem is)
Thanks for your input codysluder, I do appreciate the team spirit here....
I would consider this thread RESOLVED!
Marty (Team 50473)
Re: Need Help With Lost Team Password
General, excuse me for using your thread, but I have a similar problem.
I got stuck in this message:
Sorry - the founder username does not match our records
I tried all the names I can imagine and it doesn't work, how do I proceed ?
Cheers !
I got stuck in this message:
Sorry - the founder username does not match our records
I tried all the names I can imagine and it doesn't work, how do I proceed ?
Cheers !
Lab QF FCFRP-USP team (143202)
Clube do Hardware team (148894)
Clube do Hardware team (148894)
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Re: Need Help With Lost Team Password
Sorry Cheetos, I had been away from the forum for a few days, and didn't see your post till today.
I think, like me, you are going to need help from a Pande Group member.
I would try a PM to dlucent, or maybe Bruce could route you to someone who can help.
I just went back to this page http://fah-web.stanford.edu/cgi-bin/changeteam.pl , and it seems Pande Group has taken my suggestions to heart (A Big Sincere Thank You!!) Old password is now entered once, and new entered twice. It also looks like answers are no longer CaSe SeNSiTiVe.
However on the Password Reset Page http://fah-web.stanford.edu/cgi-bin/changeteamreset.pl
I noticed it will not work with my team name (General Ravelle's Crew) giving the message:
General Ravelle\'s Crew
I did not try any other characters to see if they needed to be "escaped" as well. I don't think this is intended behavior for the script.
----Marty
I think, like me, you are going to need help from a Pande Group member.
I would try a PM to dlucent, or maybe Bruce could route you to someone who can help.
I just went back to this page http://fah-web.stanford.edu/cgi-bin/changeteam.pl , and it seems Pande Group has taken my suggestions to heart (A Big Sincere Thank You!!) Old password is now entered once, and new entered twice. It also looks like answers are no longer CaSe SeNSiTiVe.
However on the Password Reset Page http://fah-web.stanford.edu/cgi-bin/changeteamreset.pl
I noticed it will not work with my team name (General Ravelle's Crew) giving the message:
The interesting thing is that page WILL work if I "escape" the apostrophe in the team name thus:can't execute passwd check We find more than one entry with team name 'General Ravelle's Crew' in the database to update. This is not good!
General Ravelle\'s Crew
I did not try any other characters to see if they needed to be "escaped" as well. I don't think this is intended behavior for the script.
----Marty
Re: Need Help With Lost Team Password
Thank you General !
I don't like to PM others, but you are not the first to tell me that, so, I'll try it.
See ya.
I don't like to PM others, but you are not the first to tell me that, so, I'll try it.
See ya.
Lab QF FCFRP-USP team (143202)
Clube do Hardware team (148894)
Clube do Hardware team (148894)